Refund and Returns Policy

At The Miffy Shop, customer satisfaction is very important to us. Please take a moment to read our policies below:

Order Cancellations

Orders can be cancelled within 6 hours of placing them. After this time, your order will be processed and dispatched.

Returns & Exchanges

We completely understand that you may face size issues or simply have a change of heart. While we are confident you will love your plush, we are here to support you with returns or exchanges.

We offer a 15-day money-back guarantee. If 15 days have passed since you received your order, unfortunately, we cannot offer a refund or exchange.
You may still contact us at officialmiffyshop@gmail.com or through our Contact Us page, and we will review your case individually.

Important:
Customized or special-order items cannot be returned or exchanged under any circumstances. Once an item has been customized with your personal design, it is final.

Conditions for Return/Exchange

Products must meet the following criteria to be eligible:

• The product must be unworn, unused, and unwashed.
• The item must be in its original packaging with tags attached.
• The item must be clean and undamaged.

If an item does not meet the above conditions, a 20% restocking fee may be deducted from your refund.

Please Note: For health and hygiene reasons, undergarments, mouth guards, compression pants/shorts, and protective cups cannot be returned, even if unused.

Full Refund with Shipping Paid by Us

You will receive a full refund including shipping costs in the following cases:

• If you received the wrong size, wrong colour, or wrong product.
• If your item was damaged during transit.

When You Will Pay for Shipping

You will be responsible for return shipping costs if:

• You change your mind after receiving the correct item.
• You want a different size or colour even though the correct item was delivered.

Refunds (If Applicable)

Once we receive your returned item(s), our team will inspect them and notify you by email about the approval or rejection of your refund.

If approved, your refund will be automatically credited to your original method of payment within 2–3 working days.

If you do not receive your refund within one week of approval, please contact us at officialmiffyshop@gmail.com.

Customized Items

Unfortunately, customized items are non-refundable and non-exchangeable.
We encourage you to double-check all custom order details carefully before placing your order.

Exchanges (If Applicable)

Please note that we do not accept changes, exchanges, or returns based on personal preference or change of mind. Returns and exchanges are only accepted if the product is defective or arrived damaged. If your item meets these conditions, please contact us at officialmiffyshop@gmail.com and we will be happy to assist you.

In this case, you will be responsible for paying for your own shipping costs to return the item.
Return shipping costs are non-refundable. Depending on your location, the time it may take for your exchanged product to reach you can vary.

Responsibility

• If you received a damaged item, The Miffy Shop will fully cover the cost of return shipping.
• If you ordered the wrong size or changed your mind, the return shipping costs will be your responsibility.

We also provide detailed size charts to help you choose the right fit before purchasing.