Privacy Policy

This is the primary Privacy Policy for themiffyshop.com [hereinafter referred to as ‘we’, ‘us’, or ‘HighlandCow Plushes’], for the services we provide and our associated online networks. We are fully aware of the importance of respecting our customers’ privacy and take all necessary measures to protect your personal information. Please read this Privacy Policy carefully to understand how your data is handled.

Our Principles:

• The Miffy Shop is committed to securing the personal information you share with us on this website or through other channels, such as email or social media.
• We do not send unsolicited marketing emails to visitors or customers. Only those who voluntarily subscribe to receive updates will be contacted for promotional purposes.
• Customers will, however, receive emails regarding their orders, inquiries, or subscriptions when necessary.
• We employ appropriate physical, electronic, and managerial procedures to safeguard your information.
• Should we outsource any information security services, we ensure the company has a verified and reliable background.
• Please note that any information you post in public areas like the comment or review sections may become publicly available to future visitors.
• Your personal data is used solely for processing orders, deliveries, returns, refunds, and related customer service activities.
• The Miffy Shop is committed to transparency regarding the information we collect and its use.

Data We Collect:

We only collect the personal information you voluntarily choose to share with us. Unauthorized access to this information is against our values and principles.

The information you may provide includes:

• Name
• Gender
• Email address
• Shipping address
• Telephone number or mobile number
• Payment information (such as bank account or card details)

We use this information to:

• Process and deliver your orders
• Handle refunds and returns
• Resolve customer service inquiries
• Send promotional offers, only if you have opted in

You are free to unsubscribe from any promotional communications at any time.

Cookies:

Acceptance of cookies is not mandatory to use our website. You may decline cookies by adjusting the settings on the cookie banner or through your browser. However, please note that declining cookies may affect certain features and functionalities of the website.

Security:

The Miffy Shop implements the latest technology and security measures to protect the personal information you share with us. Data transmission is conducted through secure servers, and we may utilize third-party network security providers, all thoroughly vetted for reliability and trustworthiness.

Your Rights:

As a valued customer, you have the right to:

• Request permanent deletion of your personal information from our records
• Request modifications or corrections to your stored information
• Inquire about the data we hold about you
• Request us to stop using your data for any purpose

You can contact us at any time to exercise these rights.